Game CastSomething
not working?
Most of it is one of the six below. If it is not, the form at the bottom reaches a person, and a person answers it.
The six that come up
The stream will not start
Three things, in order. The camera spot has to be authorized by a coach in person — the streamer taps Scan coach QR and the coach opens Authorize streamer from the score menu. The phone has to be in landscape; the button enforces it. And the phone needs a real connection: casting uploads video, so one bar of LTE behind a concrete dugout will not do it.
The app looks out of date after an update
Close it fully and open it again. Game Cast updates itself when it opens; if an old screen persists, pull down to refresh once.
I scored a play wrong
Tap the play in the feed and amend it. The box score, the pitch count and the season stats all follow the correction; you do not have to undo everything after it.
There is no signal at our field
Keep scoring. Taps queue on the phone and push by themselves when the bars come back, and nothing double-counts. Video does need a connection.
I cannot claim my child's record
You need the code from the coach and your child's date of birth. Both have to match the record the coach created. If the date of birth on the record is wrong, the coach can fix it and the claim will then go through.
Where is my order?
While Game Cast is in beta the shop cannot take a card, so an order placed now is held at the price you saw and nothing has been charged. You will get one email when it opens. Anything else about an order: write to [email protected] with the order number.